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Exchange & Refund Policy

Cancellation or Refund of products

1) Do you offer refund?

Organic Pavilion endeavors to package and deliver the products in safe and good condition. However in the event if the product is delivered wrongly or damaged due to defect, Organic Pavilion will offer a full refund for the said product with the option of Bank Transfer or refund coupon equivalent to the product value which can be used in your next purchase.

2) How do I report for defect products?

Take a snapshot of the damaged or wrong product and send it either to LINE message (Line ID: organicpavilion) or email (cs@organicpavilion.com).

3) Can I cancel my order?

Once order is made, unfortunately it cannot be cancelled.