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Payment & Delivery

Delivery

1). Where does Organic Pavilion delivers to?
We deliver everywhere within Thailand.

2). What are the delivery charges?
For purchase above THB 900, the delivery is Free of Charge within Thailand. For purchase below THB 900, a standard fee of THB 90 is applicable.

3). How long does it take to deliver?
We aim to deliver to you within 3-5 working days. Sometimes this can be sooner or later as we encourage our vendors to deliver new stock from their warehouse, which may be located in other provinces.
For Cash on Delivery payment method, delivery is available from Monday to Saturday. (excluding Sunday and Public Holidays).

4). Do you offer express delivery?
At present moment express delivery is not available, however you can send us an email at cs@organicpavilion.com or LINE us at organicpavilion. We will try to accommodate your request on case to case basis.

5). Do you deliver overseas?
Yes we deliver overseas, please send us an email at cs@organicpavilion.com. We will advise you the shipping cost before confirming your order. 

 

Payment

1). Which forms of payment do you accept?

We accept Bank Deposit, Cash on Delivery (within Bangkok, Nonthaburi, Samut Prakan and Phatumthani only), Credit Card payment by VISA, MasterCard and American Express or PayPal.

2). How does Bank Deposit work?

For Bank Deposit please make the fund transfer on the same day as the order is placed. This is to avoid any delays in shipping your order. Bank transfer is only available for transferring funds within Thailand.

Our bank account details are:
Bank Name: Bangkok Bank (Bangkok Bank Public Company Limited) 
Account Number: 047-032-0433
Account Name: Organic Pavilion (Thailand) Co. Ltd

You need to cover the fee of your bank so that we receive the full amount of the order.
Once the fund transfer is completed, please email a photo of the bank transfer slip or online payment screenshot as proof of payment to cs@organicpavilion.com Please include your order number and name in the email subject line.

3). How does Cash on Delivery work?

For deliveries within Bangkok, Nonthaburi, Samut Prakan and Phatumthani, Cash on Delivery is a simple, hassle-free way of paying for your order. By selecting Cash on Delivery at checkout, you won’t need to pay anything until you actually receive your order. Once your order is placed, our shipping company will call to arrange a time and date that you will be able to receive your order. Someone will then need to be available at the shipping address at the time specified to sign and pay for the package in cash. You will receive a receipt for your payment along with your products. If you are not in, someone else such as your friend or family members in the household can sign and pay for the order when it arrives. 

4). How does Credit Card Payment work?
Credit Card Payment by Visa, MasterCard and American Express is accepted. Card number, name on card, expire month/year, billing address and CVV code of credit card should be entered at checkout in order to process the payment.

5). How does PayPal payment work?
At Payment Method step, by selecting PayPal payment option you will be redirected to PayPal website to complete your purchase securely. You can follow the instructions and steps stated in PayPal website to complete the payment.

IMPORTANT NOTE:

As a security measurement, PayPal might not process the payment transaction if the shipping address does not match the billing address of the credit card. For example, if your credit card's billing address is in USA and the actual shipping address is in Thailand, PayPal would not proceed the transaction without showing any error message.

If you have a different shipping address from the billing address of credit card, you can proceed to enter the same shipping and billing address. In this case please provide your actual Thailand shipping address and your mobile number in the NOTE column prior to check out or you can send us a message indicating your order number via our Facebook page https://www.facebook.com/organicpavilion or email us at cs@organicpavilion.com.